Shipping Policy

At TuberoseDoll, we are committed to taking every step to ensure you have a great shopping experience. The following details outline our shipping policy:

1. Delivery area

We provide global logistics and transportation services. However, please note that some areas may be restricted or charged additional fees, depending on the destination. If you are not sure about the logistics information of the destination, you can email us in advance.

2. Delivery method

To ensure the stability of logistics, we choose internationally renowned logistics companies to undertake transportation tasks, usually: DHL, FedEx or UPS.

3. Shipping

We offer free shipping promotions for all products, and you don't have to pay any extra fees besides the order fee. Normally, we will cover the shipping fee and customs duties, but if your area has special customs policies, you may need to be responsible for product customs clearance and customs duties.
*US customers are not required to pay any import taxes and fees.

4. Order processing time

Once the order is placed, we will process it within 1 business hour. During peak season or special promotions, the processing time may be slightly longer, but we will do our best to minimize delays.

5. Delivery Time

Delivery times are estimates and commence from the time the order is shipped(About 7-10 days). Actual delivery may be affected by factors such as customs clearance, weather conditions, and carrier delays. We will provide tracking information for your order so that you can monitor its progress.

6. Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number on the carrier's website to track the status and location of your package.

Wish

We continuously strive to improve our shipping process and ensure that your orders are delivered to you in a timely and secure manner. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team, and we will be happy to assist you.