Return & Refund Policy

First of all, thank you for your trust in TuberoseDoll. We are committed to providing customers with high-quality products and services. If you are not satisfied with the purchased product, we recommend that you refer to the return and refund policy we have formulated below to protect your rights.

Confirmation before payment

Due to the special nature of the product, some areas may not be able to receive or use it (especially sex dolls smaller than 148cm). Before you confirm your purchase, we recommend that you first understand the local legal terms to ensure that the entire delivery and use of the product will not bring you legal risks. Your satisfaction is our top priority and we are committed to giving you a seamless shopping experience

Flexible cancellation options

Within 4 hours of payment: full refund
Within 8 hours of payment: 95% refund
Within 24 hours of payment: 80% refund
After 24 hours: custom orders cannot be cancelled as production has already started. Order processing begins within 24 hours of payment - custom dolls are produced and stock dolls are ready to ship. During this time, materials are allocated and fees are incurred. Please check your order carefully before submitting it, as it cannot be cancelled after 24 hours or after production has started.

Carefully inspect the product after receiving it

After receiving the doll, please carefully inspect the product for damage and missing accessories. We strongly recommend that you record an unboxing video, which will greatly help us resolve your issue as soon as possible when processing returns.
For some special cases, we provide the following solutions:
Wrong doll: If the doll does not match your order, please provide an unboxing video showing the entire doll, head, shipping label and packaging. After verification, we will arrange a replacement.
Damaged doll: If the doll is found to be damaged when it is received, please report the damage to the carrier immediately and contact us. Depending on the extent of the damage, we will provide a repair kit, replacement or refund.
Lost package: File a claim with the carrier and notify us. To further ensure the safe delivery of the goods to the customer, we require an adult signature for most packages.

trusted professional dealer, we prioritize your satisfaction and are committed to resolving any issues you may encounter. our goal is ensure have smooth, hassle-free shopping experience provide reliable after-sales support.
If you encounter any issues, please contact us directly instead of initiating a payment dispute or charge back. Disputes may cause unnecessary delays, additional costs, and complexity in resolving the issue. By contacting us first, we can promptly resolve the issue and provide an appropriate solution to ensure your satisfaction.

Refund Process

Once a refund is approved due to an order cancellation or return accepted, the amount will be refunded to your original payment method. Standard processing times are as follows:
Credit/Debit Card: 6-10 business days
PayPal: 7 business days
If you do not receive your refund within the specified time, please contact us to obtain a refund reference number. You can then provide it to your bank or payment provider for further assistance.

We always put customer satisfaction first, and hope to provide you with peace of mind through this return and refund policy. If you have any questions or need further assistance, please feel free to contact our customer service team.